Shipping Policy

Thank you for shopping at LaceUp! We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below before placing your order.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is processed, you’ll receive a confirmation email with tracking information.

Note: During high-volume periods such as sales or holidays, processing times may be slightly delayed.

Shipping Rates & Delivery Times

We offer standard and expedited shipping options at checkout. Shipping rates are calculated based on your location and the selected shipping method.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–7 business days	$9.99 or Free over $100.00
Expedited Shipping	1–3 business days	$20.00
International Shipping (if applicable)	Varies by location	Calculated at checkout

Note: Delivery times are estimates and may vary depending on your location and carrier delays.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time. Please allow up to 24 hours for the tracking link to update.

Shipping Locations

We currently ship to addresses within the United States. International shipping is currently not available.

Lost or Delayed Packages

We are not responsible for delays caused by the carrier or for lost or stolen packages once marked as "Delivered." If your package is delayed or missing, please contact the shipping carrier directly with your tracking number. We’re happy to assist with filing a claim if needed.

Wrong Address Disclaimer

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Questions?

If you have any questions about your order or our shipping policy, feel free to contact us at our Contact Us page.

Our story

Crafting quality since day one

At LaceUp, we believe a great pair of shoes does more than complete a look — it tells a story, inspires confidence, and pushes you forward. For us, that story began over 35 years ago.

What started as a family business founded by my parents has grown into a trusted destination for authentic, brand name tennis shoes. Back then, they were passionate about two things: quality footwear and treating every customer like family. They believed that everyone deserved access to the real thing — not fakes, not inflated prices — just genuine, name-brand sneakers that were made to last.

Over the years, we’ve stayed true to those values. We’ve expanded, modernized, and moved online — but we’ve never lost the personal touch or the commitment to authenticity, style, and service. Today, we carry the latest releases and timeless classics from brands like Nike, Vans, Converse, Adidas, New Balance, Puma, and more.

Whether you’re an athlete, a sneakerhead, or someone who just appreciates a clean pair of kicks, we’re here to help you find exactly what you’re looking for — with fast shipping, fair prices, and real customer care.

This business is more than just a store — it’s a family legacy. And we’re proud to continue the journey, one pair of shoes at a time.

Thank you for being part of our story.